Section one: Welcome to the course!
Section two: What to say in an email - and how to say it
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Pre-quiz: what to say in an email and how to say it
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International team? Cultural considerations when writing emails (4:19)
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SCRAP - how to structure your email (3:03)
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Assignment: Make this real-life email more effective by applying the SCRAP formula
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How to write clearly with the rule of one (2:14)
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Layout tips for better emails (2:33)
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Quiz: Email content
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What to say and how to say it: key points to remember
Section three: When to say it by email (and when not to)
Section four: Email greetings, sign-offs, signatures and subject lines
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Pre-quiz: email greetings, sign-offs, signatures and subject lines
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Email greetings - how to address your recipient politely and professionally (3:04)
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Email sign-offs and signatures - how to end politely and professionally (3:54)
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How to write a compelling subject line (2:57)
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Quiz: Test your knowledge of greetings, sign-offs and subject lines
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Greetings, sign-offs, signatures and subject lines: key points to remember
Section Five: More email best practices
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Pre-quiz: more email best practices
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Urgent emails: when to flag them as important or high priority (and when not to) (2:50)
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How to use the 'To' field, 'Cc', 'Bcc' and 'Reply all' (6:39)
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Best practice for sending attachments (2:27)
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How to write a helpful out of office message (2:31)
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Proofreading your email - including the one thing you must ALWAYS check! (2:52)
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Quiz: Test your knowledge of email best practices
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Email best practice: key points to remember
